Telstra takes second stab to kill CDMA

Conroy to decide whether Next G is good enough

Telstra will try again next month to shut off its CDMA network through a submission to Communications Minister Stephen Conroy which details new changes to its Next G network.

The government stymied the closure of the CDMA network in back January based on an Australian Communications and Media Alliance (ACMA) report which criticized the suitability of Next G handsets, network coverage and customer service.

Telstra can only close the CDMA network once Next G has equivalent coverage and service, under a draft license condition issued by former Communications Minister Helen Coonan.

Group managing director Geoff Booth said the March 20 submission will prove to Conroy that Telstra has rectified the problems.

"Telstra will provide details of the numbers of callers to the hotline, the actions taken to address their issues, including the swapping out of handsets in 'genuine cases' where customers are not able to achieve equivalent coverage," Booth said, adding it has provided customers "adequate time" to resolve their problems.

"We will include information to demonstrate that drop-out performance is well within acceptable limits.

"We are implementing a plan to address specific problems that relate to 'past actions' as well as additional measure to ensure that customers are advised to purchase suitable equipment."

Next G customers experiencing drop-outs can expect a call from Telstra as part of its clean-up to make sure Blue Tick phones and reception boosters are being used in the bush and at the edge of coverage cells.

Telstra will also hand out free external antennas to customers who have lost coverage by migrating to Next G, and have maintained the same hardware configuration across the networks.

The company will roll out a six month accreditation program to Telstra shops and dealers to make sure appropriate phones are sold to customers.

Regional Australians were bing sold phones designed for metro areas for more than nine months, according to the ACMA report.

It claimed Blue Tick phones were available in mid 2007, nine months after the Next G launch, at which point the network had about two million subscribers.

The report based its coverage findings from "the extent to which a signal emitted from a base station is of sufficient strength to enable the connection and maintenance of voice calls using only an appropriate handheld mobile phone handset".

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Darren Pauli

Computerworld
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?