Dutch consumer group disses Vista

Microsoft says 'nee' when asked to give all new PC buyers downgrades to XP

A Dutch consumer protection association told PC buyers to avoid Windows Vista, Microsoft's newest operating system, after the U.S. company's Dutch arm said it would not provide all consumers with downgrades to the older XP.

After receiving approximately 5,200 complaints about Vista in a six-week span that ended last month, Consumers Union (Consumentenbond) approached Microsoft Netherlands and asked that new computer buyers who had problems with Vista be given the option of a free downgrade to XP. Microsoft denied that request.

Microsoft allows downgrades to XP from Vista only to PC buyers whose machines came pre-installed with Vista Ultimate or Vista Business. Microsoft does not provide XP install media, but this northern summer, it relaxed earlier restrictions and allowed computer makers to give new PC buyers XP discs. Individuals who purchase machines running Vista Home Basic or Vista Home Premium -- the latter is the most popular version of the operating system -- must pay for a new XP Home or XP Professional license to downgrade.

Unlike consumers and small businesses that buy retail, enterprises that acquire Microsoft's software through volume-license agreements can downgrade any Windows software at any time.

When its proposal was rejected by Microsoft, Consumentenbond recommended that only consumers confident in their technical skills should buy a PC with Vista pre-installed. The association also called on computer sellers to swap operating systems when dissatisfied customers asked for a downgrade from Vista.

Microsoft officials were unavailable for immediate comment.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Gregg Keizer

Computerworld

Comments

Comments are now closed.

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?